Delivery Related
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your shipment status directly on the courier partner’s website.
When will my order be delivered?
Orders are usually delivered within 3–7 business days depending on your location. Delivery timelines may vary during peak periods, holidays, or due to courier delays.
Do you ship internationally?
International shipping is currently unavailable.
Can I update my shipping address after placing the order?
Shipping address changes can only be made before the order is shipped. Please contact our support team as soon as possible if you need assistance with address updates.
Shopping Related
How can I place an order on your website?
Browse through our products, add the desired items to your cart, and proceed to checkout. Enter your shipping details and complete the payment to confirm your order.
Can I place a bulk order?
Yes, we accept bulk orders for gifting, collaborations, or special requirements. Please contact our support team for assistance with bulk purchases.
Where can I check product prices?
All product prices are displayed directly on the product pages of our website and are updated regularly
Are Secret Tattva products available in retail stores?
Currently, our products are primarily available online through our official website and select marketplaces.
Product Related
Are Secret Tattva essential oils pure?
Secret Tattva essential oils are verified through GC/MS testing to confirm chemical composition and authenticity.
How do you ensure carrier oil purity?
Carrier oils are tested for fatty acid profile along with standard quality checks to ensure purity and effectiveness.
Are your products dermatologically tested?
Secret Tattva products are tested for safety and are suitable for topical use. However, we recommend a patch test before full application.
Do Secret Tattva products have any side effects?
Secret Tattva products are made with natural ingredients, but individual reactions may vary depending on skin type and sensitivity.
Order Related
I received a damaged product. What should I do?
If your order arrives damaged, please contact our support team within 48 hours of delivery along with photos of the product and packaging so we can assist you.
I received an incorrect product. How can this be resolved?
Please contact our support team with your order number and product images so that we can help resolve the issue.
My order shows delivered but I have not received it. What should I do?
Please check with your neighbors or building security first. If the order is still not found, contact our support team and we will help coordinate with the courier partner.
Payment Related
What payment methods do you accept?
We accept multiple payment methods including credit cards, debit cards, UPI, net banking, and other payment options supported during checkout.
Do you offer Cash on Delivery (COD)?
Cash on Delivery not available currently—may be introduced in the future.
My payment was processed but my order was not placed. What should I do?
If your payment was deducted but the order was not confirmed, the amount is usually automatically refunded by the bank within a few business days. If the issue persists, please contact our support team.
Are payments on your website secure?
Yes. All transactions on the Secret Tattva website are processed through secure and encrypted payment gateways to ensure the safety of customer financial information.
Offers & Discounts
Why is my coupon code not working?
Coupon codes may not apply if the code has expired, the minimum order value is not met, or the code is applicable only on selected products.
Can I use multiple offers on a single order?
Typically, only one promotional code can be applied per order unless stated otherwise in the offer terms.
Why is my coupon code not working?
Coupon codes may not apply if the code has expired, the minimum order value is not met, or the code is applicable only on selected products.
Customer Support
How can I contact Secret Tattva customer support?
You can contact the Secret Tattva support team through the details below. Our team will assist you with any queries related to products, orders, or usage.
WhatsApp: 8821917510 (No calls, please leave a message)
Email: secrettattva@gmail.com
Can you help me choose the right product?
Yes. If you need help selecting the right product for your skincare or haircare needs, feel free to reach out to our support team.
